faqs
where are you based?
we are based in toronto, canada
do you have a ‘gift’ option?
unfortunately we do not offer a gift option yet
what currency do you use for your prices?
all prices are in canadian currency
how long will it take for my order to be shipped?
as each piece is handmade to order, processing times for orders range from 1-2 weeks
what if i need to change my order?
once an order is placed, we are unable to make any changes
do you ship internationally?
yes!
how much is shipping?
for orders within Canada, shipping is $10. if you are ordering outside of Canada, shipping fees will vary and are calculated at checkout
what about customs and duties fees?
we are not responsible for any customs or duties fees that you may be charged for when your package enters your country
my package is lost?
if your package has been lost in transit, please use the contact page to get in touch with us. after an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages
what is your return policy?
*we currently do not offer returns on swimwear*. if you are not happy with your order and would like to return it, you have 30 days from the shipment date to place a return. please use the contact page to get in touch with us if you would like to make a return
what do i do if i receive an incorrect, damaged or defective item?
oh no! we are sorry about that. if this happens, please use the contact page to get in touch with us
when will i get my refund?
once we receive your return, please allow 3-4 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account on the original form of payment
we are based in toronto, canada
do you have a ‘gift’ option?
unfortunately we do not offer a gift option yet
what currency do you use for your prices?
all prices are in canadian currency
how long will it take for my order to be shipped?
as each piece is handmade to order, processing times for orders range from 1-2 weeks
what if i need to change my order?
once an order is placed, we are unable to make any changes
do you ship internationally?
yes!
how much is shipping?
for orders within Canada, shipping is $10. if you are ordering outside of Canada, shipping fees will vary and are calculated at checkout
what about customs and duties fees?
we are not responsible for any customs or duties fees that you may be charged for when your package enters your country
my package is lost?
if your package has been lost in transit, please use the contact page to get in touch with us. after an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages
what is your return policy?
*we currently do not offer returns on swimwear*. if you are not happy with your order and would like to return it, you have 30 days from the shipment date to place a return. please use the contact page to get in touch with us if you would like to make a return
what do i do if i receive an incorrect, damaged or defective item?
oh no! we are sorry about that. if this happens, please use the contact page to get in touch with us
when will i get my refund?
once we receive your return, please allow 3-4 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account on the original form of payment